Shipping Rates

For shipping internationally, just visit our international page, select your destination and currency, add items to your Fzillion.com Bag and then click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including any applicable duties, and taxes as determined by the destination destination’s customs authority.

Delivery Times

• Order must be placed by 6 PM (ET)
• Not available for all items on the site. See product details for any shipping restrictions.

Additional Destinations

If you would like your Fzillion.com.com order shipped to international addresses other than the ones listed above, please place your order by phone with a Fzillion.com.com Sales Associate.

An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination.

Duties and taxes (including value added tax) will be the responsibility of the recipient. Fzillion.com, Fzillion cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser’s approval is needed to complete shipment.*

Ifyou would like to have your online order shipped within the USA, but BILLED to an international address, please shop as a US customer and enter the appropriate billing information at checkout.

Returns & Exchanges

If, for any reason, you are not satisfied with your international online purchase, please contact us at 334-319-6500 or email customer service at return@fzillion.com. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs. If you choose to return an item for any reason and the item is presented in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Full-priced merchandise, with the exception of furs, watches and jewelry presented after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days. We cannot exchange, replace or credit gourmet, monogrammed or personalized items.

HOLIDAY POLICY

• For the 2015 holiday season, merchandise (including furs, watches and jewelry) purchased October 15th, 2015 or later can be returned for a full refund or credit of the original price paid through January 15th, 2016 as long as the merchandise qualifies for a return, per our established return policy.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Fzillion.com Fzillion or at Fzillion.com.com.

Fzillion.com.com orders shipped to international destinations cannot be returned to Fzillion.com Fzillion stores.

At this time, we are unable to offer exchanges on international orders.

Duty & Tax

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree (the company that partners with Fzillion.com.com to handle online international shipping) during your checkout.

Frequently Asked Questions

• Alipay: How it works & FAQs
• Can my order be delivered internationally?
• What is Borderfree?
• How will I know how much my order will cost?
• Are there any additional costs that will be due upon receipt of my order?
• Are there any additional costs that will be due upon receipt of my order?
• What currencies does Borderfree support?
• I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?
• What payment options does Borderfree support?
• What are my international shipping options?
• How much does international shipping cost?
• When am I billed?
• How much duty and taxes are charged on international orders?
• Are there any items that cannot ship to my country because they are restricted?
• Do you ship to US military addresses (APO/FPO)?
• How can I track my international order?
• What will my credit card statement say?
• Who should I contact if I have questions relating to my order after I have made a purchase?
• Can I purchase or redeem international gift cards?
• What is your return policy for international orders?

Q: Can my order be delivered internationally?

A: Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

Q: What is Borderfree?

A: Borderfree is a global ecommerce solution that allows us to present prices in the same currency of their choice, aggressive international shipping costs, and the lower possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

Q: How will I know how much my order will cost?

A: Just add items to your basket and click select to check out. BorderFree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Q: Are there any additional costs that will be due upon receipt of my order?

A: As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

Q: What currencies does Borderfree support?

A: Currently, Borderfree supports billing in 60+ global currencies, with more being added on an ongoing basis. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

A: Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

Q: What payment options does Borderfree support?

A: Currently, Borderfree supports Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Alipay®, JCB® (Japan), Interac Online®, iDEAL®, SOFORT Banking® and more with additional payment options coming soon. Fzillion.com Fzillion Mastercard purchases will be charged to your Mastercard account.

Q: What are my internationalshipping options?

A: The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Q: How much does international shipping cost?

A: International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

Q: How much duty and taxes are charged on international orders?

A: Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Q: Are there any items that cannot ship to my country because they are restricted?

A: If for some reason, there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Q: Do you ship to US military addresses (APO/FPO)?

A: Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

Q: How can I track my international order?

A: You can track the progress of your international package(s).

Q: What will my credit card statement say?

A: Your credit card will be billed by Borderfree and your credit card statement will read “BF*FZILLION.COM ” where “BF” denotes the Borderfree network.

Q: Who should I contact if I have questions relating to my order after I have made a purchase?

A: Please email us at care@fzillion.com or call 334-319-6500 and customer service will gladly assist you with any questions relating to your international order.

Q: Can I purchase or redeem international gift cards?

A: Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

Q: What is your return policy for international orders?

A: If for any reason you are not satisfied with your purchase, please email us at return@fzillion.com or call 334-319-6500 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.