Returns

1. I want to return my purchase! What do I do?
2. I would like to return a gift that was sent to me. How do I do that?
3. I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
4. I printed out my label and misplaced it. How can I retrieve it again?
5. How long does it take for me to get a refund?

Shipping and Delivery Questions

1. Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
2. Can I expedite my shipping?
3. Do you ship internationally
4. How can I track my order?
5. How long will it be before I receive my order?
6. I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
7. Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
8. Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
9. Part of my order contains beauty items, will this delay my order from being shipped?
10. What are the shipping charges for returning an order?
11. What do you charge for standard shipping an order?
12. Will I have to sign for my package?

Order Status Questions

1. How do I change or cancel my order?
2. What is the status of my order?

Payment Information

1. Do you accept international credit cards?
2. Do you allow Cashier’s Checks or Money Orders?
3. Is it safe to use my credit card on your site?
4. Is it safe to use my debit card online?
5. What forms of payment do you accept?
6. What can cause my order to be delayed?

Paypal

1. Why can’t I use PayPal or Bill Me Later any more?
2. I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

Technology

1. What are cookies? Do I need to enable cookies on my browser?
2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

About

Are there any benefits to having an account with you?How can I get assistance if I need it?How do I know it is safe to shop with you?

Q: want to return my purchase! What do I do?

A: If you are not 100% satisfied with your purchase from Fzillion you can return your item(s) for a full refund within 60 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Fzillion.com

1. Go to the website and click on My Account in the upper right hand corner.
2. Log in to your account using your email address and password.
3. Click on the order number of the merchandise you wish to return.
4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
5. Confirm that your refund will go back to your original form of payment.
6. Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click ‘Return Item(s)’ at the bottom of the page.
7. The next page will feature a picture of the item and a barcode.
8. If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
9. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says “Click here to view your return label.”
10. Now just print it and tape it to your shipping box with clear packing tape. Tada!

If you would rather receive your label via email, simply let us know by email or phone.  We will gladly send it to you right away.  If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you.  If you select the USPS ‘snail mail’ option, please allow 7-10 business days for the label to arrive.

Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box.  Attach the label to the sealed box.  Be sure to cover any old labels with the new one, or just peel them off.  A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box.  To find the nearest authorized shipping location, please visit www.ups.com.

It may take 4-5 business days for your return to reach the Fzillion Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q: I would like to return a gift that was sent to me. How do I do that?

A: Fzillion.com is very sorry that your gift did not work for you. Please email the Fzillion costumer care team at return@fzillion.com for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on.  You will have to provide their phone number, first and last name, or email address.  In lieu of that information, you can give them the LPN number that is on the side of the shoe box.

Q: I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?

A: We greatly apologize that you are unable to see your label. In order to view your new flex label, we ask that you log into your Fzillion.com account before trying to view it. Please follow these steps and your label will appear:

1. Log into your account with your email address and password.
2. Navigate away from the website, to your specified email provider (i.e. Hotmail, Gmail, Yahoo, etc.).
3. Open the Flex Label Email that was generated when the return request was processed.
4. Click on the label link!

Q: I printed out my label and misplaced it. How can I retrieve it again?

A: We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Fzillion.com.

1. Go to the website and click on My Account in the upper right hand corner.
2. Log in to your account using your email address and password.
3. Choose the order number of the merchandise you wish to return.
4. Underneath the Status and Tracking column, you will see a link that says, “Display Your Return Label
5. Your label will appear for you to print.

Q: How long does it take for me to get a refund?

A: It may take 4-5 business days for your return to reach the Fzillion Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q: Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

A: Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Q: Can I expedite my shipping?

A: The following shipping options are available when you check out. Expedited orders placed before 1 p.m. Pacific Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

1. Standard Shipping (delivery within 4-8 business days): FREE
2. 1-Business Day Shipping and Handling: $25 per order
3. 2-Business Day Shipping and Handling: $15 per order

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Q: Do you ship internationally?

A: Yes, we drop all international order through Borderfree. Borderfree supports billing in 60+ global currencies.

Q: How can I track my order?

A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package. You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order. You can track the progress of your international package(s) https://services.borderfree.com/tracking.srv

Q: How long will it be before I receive my order?

A: For standard shipping, you should receive your order within 4-8 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

Q: I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

A: UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled — sometimes months ago — under that same number.

When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the “view package progress” link, and the updated tracking detail will be reflected.

Q: Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

A: Please email us at order@fzillion.com

Q: Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

A: Please email us at order@fzillion.com

Q: Part of my order contains beauty items, will this delay my order from being shipped?

A: As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). The policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

Q: What are the shipping charges for returning an order?

A: There are no return shipping charges for orders originally shipped to a destination.

Q: What do you charge for standard shipping an order?

A: All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge. For international users $75 or below we charge flat shipping rate $25 and above $75 we offer free shipping.

Q: Will I have to sign for my package?

A: Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery.

Q: How do I change or cancel my order?

A: Please email us at order@fzillion.com immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

Q: What is the status of my order?

A: After placing an order, you can view the order status 24 hours a day by simply clicking on the “My Account” link at the top right corner of every page of Fzillion.com. From there, you will be able to view information about your order.

Q: Do you accept international credit cards?

A: Yes, we accept all types of international credit and debit card.

Q: Do you allow Cashier’s Checks or Money Orders?

A: No. At this time Fzillion.com does not accept Cashier’s Checks or Money Orders.

Q: Is it safe to use my credit card on your site?

A: Yes! Fzillion.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: Is it safe to use my debit card online?

A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.

Q: What forms of payment do you accept?

A: Fzillion.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Q: What can cause my order to be delayed?

A:

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

Q: Why can’t I use PayPal or Bill Me Later any more?

A: We apologize for any inconvenience, but as of 1/1/15, we are no longer accepting PayPal or Bill Me Later as payment options.

Q: I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

A: We will still accept returns and process refunds in accordance to our standard policies.

Q: What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Fzillion.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that Fzillion.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

Q: Are there any benefits to having an account with you?

A: With your Fzillion.com account, you will have access to the following information:

1. Your Account Information
2. Your Order History
3. Process a Return
4. Your Wish List
5. Your Email Subscriptions
6. Your Coupons and Gift Certificates

Q: How can I get assistance if I need it?

A: Three Quick and Easy Solutions – We’re Here to Help You! Online Chat Email us at care@fzillion.com Phone – 334-319-6500

Q: How do I know it is safe to shop with you?

A: Fzillion.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

1. Safe Shopping Guarantee – Shop With Confidence
2. Secure Shopping – Protecting Your Personal Information
3. Our Privacy Policy