FZILLION.COM customers enjoy free shipping, free returns, and 24/7 customer service!
Fzillion.com customers get FAST, FREE SHIPPING on every order with NO order minimums! If you are not 100% satisfied with your purchase for any reason, just go through our easy only return process or email us at firstname.lastname@example.org to print out a FREE return label. You have 60 DAYS TO RETURN an item to us in its original condition.
SHIPPING AND RETURNS FAQ’S
1) WHAT ARE YOUR SHIPPING FEES?
2) WHICH ITEMS ARE ELIGIBLE FOR EXPEDITED SHIPPING?
Self Service Return Instructions
Step One: Process Your Return
You can print a FREE UPS domestic shipping label right here! Here’s what you need to do:
- Log into your account from the My Account link located at the top right of our site.
- Locate the order number which contains the item(s) you wish to return and select it.
- Select “Return This Item” from the drop down menu next to each item you would like to return and click on the “Return Checked Items” button. Please Note: If the items you are returning require more than one box, only select the items you will be sending in the first box and continue. Once you have completed this return, go back to My Account and repeat these steps to get additional return labels for each additional box.
- Choose whether to display and print your return label, or have us email or mail the label to you. Click the “Return Items” button.
- If you chose to display and print your label, click the large button at the top of the page to display it. Otherwise, you will receive your return label via email or mail shortl
Questions? The Fzillion Customer Care Team is here to help 334-319-6500
Step Two: Your Item’s Original Packaging
- The original packaging contains a LPN bar code that helps us identify your items with your order so we can credit your account successfully. Products must be returned in the original shoe box and/or packaging. If an extreme circumstance comes up and you do not have the original packaging, which includes the LPN bar code, please print out the Confirmation Page (the final page of the return process) and include it in your shipping box. This is considered a courtesy for our wonderful customers.
Step Three: Your Shipping Box
- You can use your original Fzillion.com box you received, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
- Attach your new return label to the shipping box.
- Tape your UPS return label to your box then drop it off at any authorized UPS Shipping Center. PLEASE DO NOT USE A UPS DROP BOX – you must drop off your return at a UPS Service Center – thank you! Find the UPS Service Center Nearest to You.
- Once you drop off your return at UPS, please allow 4-5 business days for your return to reach our warehouse.